Customer Success Manager

Role Overview

We are looking for a Technical Customer Success Manager to own customer relationships from contract signature through onboarding, security engagement delivery and renewal. You will be a trusted point of contact for customers, ensuring engagements stay on track, technical findings are clearly communicated and security outcomes translate into actionable remediation priorities.

What You Will Do

Key responsibilities include customer onboarding, technical scoping, customer relationship management, security findings and remediation, customer outcomes and renewals, and product feedback.

Why It Might Be a Fit

The ideal candidate should bring a solid understanding of penetration testing, vulnerability validation and remediation, experience managing customer relationships or security engagements, excellent communication skills, strong organisational skills, and an ownership mindset.

Requirements

• A solid understanding of penetration testing, vulnerability validation and remediation
• Experience managing customer relationships or security engagements
• Excellent communication skills
• Strong organisational skills
• An ownership mindset