Customer Success Manager – EMEA Oracle Construction & Engineering

Role Overview

The Customer Success Manager is responsible for customer relationship, operational delivery, and satisfaction through the coordination of internal teams on customer-facing activities, escalation management, and program visibility.

What You Will Do

Develop and manage the Oracle Support relationship with designated accounts, drive high customer satisfaction, and protect and enhance Support revenue streams.

Why It Might Be a Fit

The ideal candidate has significant experience with CEGBU products, cloud-based solution offerings, and customer management skills, with a proven track record in working in a customer-facing role via remote programs.

Requirements

• Significant experience with CEGBU products and/or targeted industry knowledge
• Significant experience with cloud-based/SaaS solution offerings
• Proven ability to develop and cultivate lasting customer relationships
• Superior customer management and communication skills
• Proven track record in working in a customer-facing role via remote programs
• Ability to lead cross-functional business and technical teams
• Strong problem-solving and troubleshooting skills
• Project Management experience
• 8+ years’ relevant work experience
• Strong account management skills acquired through advanced training, study, and experience

Benefits

• Flexible medical, life insurance, and retirement options
• Volunteer programs
• Competitive benefits

Tagged as: Project Management