Customer Success Manager

Role Overview

As a Customer Success Manager, you will elevate our customers’ experience and loyalty by providing proactive engagement, insightful workshops, and addressing their needs. You will collaborate with a team to provide consistent, sustainable global solutions and work with internal stakeholders to improve customer pain points.

What You Will Do

You will plan and lead customer workshop sessions, analyze customer usage data to develop proactive strategies, identify and nurture professional services opportunities, and maintain customer account information within a CRM environment.

Why It Might Be a Fit

You will have a direct impact on our clients’ success while leading with empathy and inspiring your teammates. You will work in a dynamic environment with opportunities for growth and development.

Requirements

• results-driven professional
• deep understanding of value drivers in SaaS UC business models
• solid grasp of ITSM concepts
• multilingual with fluency in English and French
• excellent organizational abilities
• strong analytical skills
• consultative mindset
• proficiency in using collaboration tools like Cisco Webex, Zoom, and Microsoft Teams
• experience in leading projects using agile methodologies

Benefits

• Global Opportunities
• Flexible Work Environment
• Professional Development
• Career Growth
• Caring and Daring Culture
• Reward Programs