Customer Success Operations Partner

Role Overview

The Customer Success Operations Partner will serve as the dedicated operational partner to the Customer Success organization, supporting a defined portfolio of strategic customers. The role requires strong ownership, attention to detail, and cross-functional collaboration to improve processes, resolve complex customer issues, and create exceptional customer experiences.

What You Will Do

The Customer Success Operations Partner will own the operational execution behind billing, order management, service activation, and post-sale service operations, ensuring customers receive a seamless experience while enabling Customer Success Managers to focus on strategic customer relationships.

Why It Might Be a Fit

The ideal candidate is an operational problem solver who enjoys working across multiple business functions to improve processes, resolve complex customer issues, and create exceptional customer experiences.

Requirements

• 2–5 years of experience in Customer Success Operations, Billing Operations, Order Management, Revenue Operations, or a related operational role.
• Strong cross-functional experience partnering with Finance, Order Management, Logistics, Customer Success, and Technical Support teams.
• Advanced analytical and reconciliation skills with proficiency in Microsoft Excel and reporting tools.
• Experience working with CRM and billing platforms; Salesforce experience preferred.
• Strong organizational skills with the ability to manage complex, end-to-end operational workflows.
• Excellent problem-solving, communication, and stakeholder management skills.
• Ability to prioritize multiple activities while maintaining a high degree of accuracy and customer focus.
• Leverage AI-enabled tools and automation to support daily tasks and productivity.
• Commitment to continuous learning in digital and AI literacy.

Benefits

• Competitive, locally relevant benefits package
• Health and wellness coverage
• Paid time off
• Retirement or savings programs
• Flexible work arrangements
• Insurance coverage
• Lifestyle perks
• Employee discounts