Customer Success Operations Partner

Role Overview

Join ORBCOMM as a Customer Success Operations Partner to support the VIACHAIN Smart Trailers business by managing critical customer operational processes, ensuring billing accuracy, and enabling exceptional service delivery.

What You Will Do

Serve as the primary operational point of contact for assigned customer accounts, manage service contract billing operations, and support revenue integrity initiatives.

Why It Might Be a Fit

You will play a critical role in supporting customer lifecycle activities, managing operational workflows, and ensuring service delivery excellence across assigned accounts.

Requirements

• Bachelor’s degree in Administrative Science, Technical Science, Business Administration, Operations, or an equivalent combination of education and experience.
• 2-5 years’ experience supporting customer operations, customer success, service delivery, order management, billing operations, or related business functions.
• Experience working with CRM and billing systems.
• Salesforce experience or equivalent CRM platform experience.
• Strong analytical, reconciliation, and problem-solving skills.
• Advanced proficiency with Microsoft Excel and reporting tools.
• Experience managing multiple priorities while maintaining accuracy and attention to detail.
• Strong communication and stakeholder management skills.
• Ability to collaborate effectively across cross-functional and global teams.
• Experience working with operational processes, customer contracts, and service-related workflows.

Benefits

• Competitive, locally relevant benefits package designed to support employees around the world.
• Health and wellness coverage.
• Paid time off.
• Retirement or savings programs.
• Flexible work arrangements.
• Insurance coverage.
• Lifestyle perks.
• Access to employee discounts.

Tagged as: Excel, Salesforce