Role Overview
As a Customer Success Manager, you will accompany product manufacturers on their way to digital visibility, ensuring they make the most of our platform and achieve their goals.
What You Will Do
You will develop structures, improve workflows, and bring in new ideas to increase customer success sustainably and measurably.
Why It Might Be a Fit
You will take responsibility for your customer relationships, actively accompany your customers along the entire Customer Success life cycle, and recognize up- and cross-selling potential.
Requirements
- Experience in Customer Success, Key Account Management, or customer consulting, preferably in the SaaS or construction field
- Understanding of Customer Success not as mere customer care, but as active responsibility for success, development, and long-term binding of your customers
- Experience in building or developing customer monitoring processes and knowledge of how to define relevant KPIs, structure data sources, and make customer success measurable
Benefits
- Sports and health offers
- Joint events
- Support for kindergarten fees
- Occupational old-age provision
To apply for this job please visit orca-group.jobs.personio.com.
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