APAC Lead, CSM

Role Overview

We’re looking for a driven and talented person to join our Customer Success team as an APAC Lead, CSM. The role involves leading and developing a team of Customer Success Managers, managing a portfolio of customers, and driving customer adoption, retention, and growth.

What You Will Do

The APAC Lead, CSM will lead a team of Customer Success Managers, manage their own portfolio of customers, develop and execute Customer Success Plans, and act as an escalation point for complex customer challenges.

Why It Might Be a Fit

The ideal candidate will have 7+ years of experience in Customer Success, Account Management, or related customer-facing roles, with 2+ years of experience leading, coaching, or managing Customer Success professionals.

Requirements

• 7+ years of experience in Customer Success, Account Management, or related customer-facing roles within enterprise SaaS, cybersecurity, or cloud technology
• 2+ years of experience leading, coaching, or managing Customer Success professionals
• Strong understanding of customer retention, renewal management, revenue forecasting, and commercial account strategy
• Experience building executive relationships, leading strategic customer conversations, and managing complex escalations
• Knowledge of modern cloud infrastructure providers such as AWS, Microsoft Azure, and Google Cloud, and an understanding of cloud security challenges
• Experience with Salesforce and familiarity with AI-powered tools and workflow automation
• Excellent communication, interpersonal, and problem-solving skills, with the ability to influence stakeholders at all organizational levels
• Ability to thrive in a fast-paced, global environment, with a passion for developing people and driving customer success
• Bachelor’s degree or equivalent work experience