Customer Success Manager

Role Overview

We are looking for a highly-motivated, business-focused, demonstrated team-player to join us as a Customer Success Manager. In this role, you will be responsible for partnering with Customers to meet their security objectives, adopt our solution, understand the value of their investment, and expand their product footprint.

What You Will Do

Managing the entire Customer Journey for an assigned portfolio of Customers. Partner with Customer Success Engineers to identify and drive customer objectives, operationalization, outcomes and value. Define and execute Customer Success Plans that drive both adoption and value.

Why It Might Be a Fit

You will be a trusted advisor for customers, communicating upcoming product changes, enhancements, and serving as an internal voice of the customer. Work with customer stakeholders, executive sponsors, and partners to drive business value and expansion.

Requirements

• 5+ years of experience working with Cloud Security, CyberSecurity, or related SaaS products.
• 5+ years experience in customer success, account management, engagement management, or pre-sales roles related to driving positive customer outcomes and adoption.
• Bachelor’s degree or equivalent work experience.
• Ability to communicate, operate and communicate in various organizational levels both internally and externally.
• Knowledge of modern Cloud Infrastructure providers such as AWS, Microsoft Azure, Google Cloud, etc.
• Experience with Salesforce, Slack, ChatGPT, Claude, and related AI tools.
• Ability to manage competing priorities.
• Passion for creating and maintaining relationships, while working in a tight-knit community culture.
• Experience with cloud technology and environments, along with the benefits and security challenges of working in the cloud.

Benefits

• Competitive salary, commission, and equity package
• Discounted medical, dental, and vision benefits with significant employer contribution
• Benefits coverage starting on your first day of employment
• Generous PTO with U.S. holidays observed and flexible hybrid & remote work environments
• Your choice of Mac or Windows laptop
• Work-from-home stipend to be used in your first month of employment
• Monthly reimbursement for cell phone and for home internet

Tagged as: Salesforce