Customer Success Manager

Role Overview

As a Customer Success Manager at Ordio, you will be responsible for managing, retaining, and developing your customer portfolio, focusing on increasing Net Revenue Retention (NRR) through successful product use, contract extensions, upselling, and expansion.

What You Will Do

Your tasks will include onboarding and activation, net revenue retention, upsell and cross-sell, renewals and churn prevention, account development, pipeline and forecasting, collaboration with sales and product, and product use and customer communication.

Why It Might Be a Fit

We are looking for people who want more than just a job, ambitious people who take responsibility and want to shape a growing startup together with us.

Requirements

• German language skills at C1 level or higher
• Experience in Customer Success of a SaaS or B2B software company
• Experience in managing and developing existing customer portfolios, ideally with responsibility for NRR, GRR, Renewals, Churn, or Expansion Revenue
• Verifiable success in upselling, cross-selling, or account expansion
• Ideally experience with customers who operate multiple locations, regions, or business areas
• You build long-term customer relationships and convince with friendly, professional, and solution-oriented communication
• You think customer-oriented and commercially, identify growth opportunities, and enjoy developing customer relationships further
• You act proactively, identify risks early, and develop independent solutions
• You enthuse customers about Ordio and show them how to use our platform optimally
• You work independently, are motivated, and quickly find your way into new topics
• You are tech-savvy, learn new software quickly, and work safely with CRM systems, customer data, pipelines, and KPIs

Benefits

• Competitive salary
• The opportunity to be part of Ordio from the start and successfully scale it
• Co-creation of innovative solutions and products
• The opportunity to shape an open and successful company culture
• Personal development opportunities and a lot of responsibility from the first day
• Motivated team
• Flexibility – home office, remote work, and flexible working hours
• Modern office at WeWork in the heart of Cologne
• Agile startup culture
• Modern technical equipment
• Cool team events
• Dogs welcome at work
• Urban Sports Club membership
• Opportunity to lease a company bike

Tagged as: Forecasting