Customer Success Manager

O’Reilly Media is seeking a Customer Success Manager to lead the customer’s learning journey, aligning the O’Reilly platform with their specific business goals and skill gaps. The successful candidate will develop deep relationships with stakeholders, provide best practices, and guide organizations through onboarding, engagement, and long-term value realization.

Requirements

• Bachelor’s Degree
• 3+ years in a customer-facing role
• Deep understanding of SaaS business models
• Strong written and verbal communication skills
• Comfortable using data to tell a story

Benefits

• Full health insurance coverage
• Flexible paid time off
• 401(k) match
• Paid holidays and sick leave