Role Overview
The Service Delivery Manager leads the Finance Operations cluster through Team Managers, carrying the cluster’s end-to-end delivery, P&L, client relationship, and people health. The role is accountable for attrition, churn, CSAT, and coaching compliance.
What You Will Do
Own the cluster P&L, find margin leaks, manage Accounts Payable, Accounts Receivable, Billing, and Cash Application. Lead Team Managers, build operating cadence, and own incidents and attrition.
Why It Might Be a Fit
The ideal candidate has 3+ years of experience managing Team Managers, a deep order-to-cash background, and strong leadership and influencing skills.
Requirements
- Bachelor’s Degree
- Proven 3+ years managing Team Managers or team leaders
- Deep order-to-cash background across at least two of AP, AR, billing, collections, and cash application
- Hands-on with ERP and AP/AR platforms, client billing portals, and case or ticketing tools
- Advanced MS Office applications proficiency
To apply for this job please visit careers-page.com.
Follow us on social media