Customer Experience and Innovation Manager

Role Overview

The Customer Experience and Innovation Manager will be responsible for designing, innovating, and implementing strategies to drive the overall customer experience across the Samsung Experience Stores in Canada. The role requires a strong leader and communicator who can create an outstanding customer experience and inspire breakthrough thinking and continuous improvement.

What You Will Do

The candidate will develop and establish an innovative culture across the organization, oversee all areas of the retail store’s customer experience journey, build comprehensive solutions to maximize customer value, and drive improvements through coordinated inter-departmental planning and cross-functional collaboration.

Why It Might Be a Fit

The ideal candidate will have 10+ years of experience in fast-paced retail, telecommunications, hospitality, or learning environments, with 5+ years at a senior management level. They will be a strong leader and communicator with an unwavering devotion to creating an outstanding customer experience.

Requirements

• 10+ years in fast-paced retail, telecommunications, hospitality or learning environment
• 5+ years at a senior management level
• Strong leader and communicator with an unwavering devotion to create an outstanding customer experience
• Proven business acumen, team building, and project management skills
• Inspire breakthrough thinking and continuous improvement
• Ability to present in front of large groups in both seminar style sessions and hands-on training
• Quickly develop and foster trusting, healthy relationships with partners and team members

Benefits

• Bonus opportunities
• Room to grow
• Chances to be recognized
• Top-tier benefits
• Generous time off
• Comprehensive benefits package
• Retirement support
• Top-tier tools
• OSL Cares: Opportunities to give back through community and charity initiatives
• Career growth
• Award-winning culture
• Perks & Discounts: Enjoy savings on electronics, fitness memberships, and more through exclusive employee programs

Tagged as: Project Management