Customer Success Manager

Role Overview

Manage a portfolio of customer accounts end to end onboarding, adoption, health, renewal, and expansion. Keep account plans, health scores, and next steps current so you know where every account stands.

What You Will Do

Own your book of business, protect revenue and escalate churn risk, find and drive growth, build relationships at every level, and keep the system of record clean.

Why It Might Be a Fit

You will be a fit if you have 3+ years in Customer Success, Account Management, or a similar customer-facing role at a B2B SaaS or technology company, with a track record of managing a book of business and identifying churn risk.

Requirements

• 3+ years in Customer Success, Account Management or a similar customer-facing role at a B2B SaaS or technology company
• A track record managing a book of business with ownership of retention and renewal outcomes
• Experience identifying churn risk and escalating it with clear context and a plan of action
• Experience spotting growth opportunities and helping turn them into upsell or expansion revenue
• Proven ability to build relationships with both champions and senior decision makers
• Hands-on experience with a CRM (such as Salesforce or HubSpot) and comfort living in it daily
• A quick learner of new software who can master our platform and explain it simply to customers
• Strong written and spoken English; comfortable working with customers and colleagues across time zones
• Organized and self-directed, able to balance many accounts and priorities at once