Role Overview
The Customer Experience Specialist will lead customer listening and journey-mapping efforts, translate feedback and operational data into actionable insights, and help create experiences that are simple, accessible, consistent, and responsive to customers’ needs.
What You Will Do
Lead customer listening and research, translate customer feedback and operational information into actionable insights, and partner across the company to improve customer touchpoints.
Why It Might Be a Fit
The ideal candidate will be a collaborative, customer-focused professional with experience gathering and translating customer feedback, research, and operational information into actionable insights and recommendations.
Requirements
- Experience gathering and translating customer feedback, research, and operational information into actionable insights and recommendations.
- Knowledge of customer journey mapping and human-centered design principles.
- Ability to work clearly, collaboratively, and with influence across multiple teams.
- Demonstrated critical-thinking, organizational, and problem-solving abilities.
Benefits
- Competitive wage & benefit package
- Incentive plans
- Employee Stock Ownership options
- Retirement Savings Fund with employer match
- Health, disability, and life insurance plan options
- Training and development opportunities
- Mental health support
- Competitive vacation and sick leave
To apply for this job please visit recruiting2.ultipro.com.
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