Director of People Operations

Role Overview

The Director of People Operations leads the core operational, administrative, data governance, and statutory compliance engine of the People & Culture department. This role serves as the single point of ownership for employee master data integrity, employee lifecycle logistics (onboarding, contract execution, exit clearances), health/HMO benefits delivery, total rewards benchmarking, employee loan programs, and statutory labor compliance (DOLE & Data Privacy).

What You Will Do

Key responsibilities include onboarding & offboarding logistics, contract & rate documentation, exit clearances & COEs, HMO & benefits delivery, employee programs, total rewards & salary bands, government claims processing, master data management, leadership reporting, labor standards compliance, data protection, global expansion support, people leadership, process documentation & SOPs.

Why It Might Be a Fit

The ideal candidate will have 7–10+ years of progressive HR experience, with 3+ years in an HR Operations Leadership, HR Shared Services Manager, or Senior HR Generalist role within BPO, offshore staffing, or shared services environments. International HR experience, labor law & statutory mastery, and platform capabilities are strong advantages.

Requirements

• Bachelor’s Degree in Human Resources, Psychology, Business Administration, or a related field
• 7–10+ years of progressive HR experience
• 3+ years in an HR Operations Leadership, HR Shared Services Manager, or Senior HR Generalist role
• International HR experience (Plus)
• Labor Law & Statutory Mastery
• Platform Capabilities
• Personal Qualities

Benefits

• Competitive Compensation based on qualifications and experience
• Comprehensive Healthcare: Premium HMO coverage with free dependent inclusion upon regularization
• Flexible Working Arrangement: Modern hybrid work model combining home flexibility with collaborative days at our premium office hubs
• Paid Time Off: Generous vacation, sick leave, and statutory paid holiday entitlements
• Employee Wellness & Perks: Partner corporate loan programs, partner medical perks, wellness events, and ongoing professional development support