Role Overview
The Senior Customer Success Manager will be responsible for managing high-touch accounts, helping increase product adoption and expansions, and renewing contracts. The role requires a strong understanding of OutSystems’ products and solutions, as well as the ability to work with distributed teams across geos and cultures.
What You Will Do
The Senior Customer Success Manager will be responsible for onboarding new customers, educating them on OutSystems’ best practices and resources, maintaining communication with customers, and providing business and product knowledge to develop and execute effective success plans.
Why It Might Be a Fit
The ideal candidate will have 5+ years of experience in customer-facing services roles, a proven ability to multi-task and adapt to constant change, and a highly qualitative approach to understanding, measuring, and forecasting customer behavior and revenue.
Requirements
- Bachelor’s Degree (or equivalent) or higher
- 5+ years experience in a customer-facing services role
- Proven ability to multi-task and adapt to constant change
- Ability to gather and analyse data and apply to account management strategies
- Proven ability to influence people internally and externally to drive outcomes
- Experience working with a technical customer base and/or corporate IT projects and processes
- SFDC/Gainsight experience preferable
To apply for this job please visit outsystems.wd503.myworkdayjobs.com.
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