Enterprise Customer Success Manager

Role Overview

The Enterprise Customer Success Manager will own the health, retention, and growth of our most complex, high-value partner organizations. This role requires a seasoned account manager who can navigate multi-threaded stakeholder environments and serve as a true strategic partner at the executive level.

What You Will Do

The Enterprise Customer Success Manager will serve as the named Enterprise Customer Success Manager for a focused book of our most complex, high-value partner organizations. They will operate as a true strategic partner to each partner’s executive leadership, earning trust through consistent delivery, deep product knowledge, and strategic conversation.

Why It Might Be a Fit

The ideal candidate will have 5+ years of experience in account management, customer success, or a strategic sales role, with a proven ability to build and maintain relationships with executive-level stakeholders in churches.

Requirements

• 5+ years in account management, customer success, or a strategic sales role
• Proven experience managing large, complex, multi-stakeholder organizations
• Demonstrated ability to build and maintain relationships with executive-level stakeholders in churches, including in-person
• Strong independent judgment – able to navigate difficult partner situations without requiring close direction
• Strategic thinking and tailored problem-solving skills that go beyond playbook execution
• Strong pipeline management and renewal forecasting skills in HubSpot or comparable CRM
• Alignment with Overflow’s mission and values
• Willingness and ability to travel to visit partner accounts

Benefits

• Competitive base salary
• Equity
• Excellent medical, dental, and vision coverage for employees and dependents
• Generous paid time off and company holidays
• Paid parental leave
• 401(k) retirement plan
• Dedicated mental health and therapy stipend to support personal well-being
• Team retreats and intentional in-person gatherings throughout the year