Client Growth Manager

Role Overview

As a Client Growth Manager, you will own a portfolio of Ozow merchants to retain and grow it. You will keep the day-to-day running smoothly and, as their payments expert, show each merchant’s leadership team where more of their business can run through Ozow.

What You Will Do

You will own growth targets for an assigned portfolio of merchants, increasing processing volumes and revenue. You will review each merchant’s payment channels, products, and verticals to identify where Ozow is not yet plugged in, and build the case to expand.

Why It Might Be a Fit

You will act as the trusted payments adviser to merchant stakeholders up to C-suite level, lead regular engagement conversations and business reviews focused on performance and growth, and maintain high levels of merchant satisfaction, retention, and Net Revenue Retention.

Requirements

• Relevant bachelor’s degree or equivalent experience
• 4+ years in account management, client success or a similar client-facing role managing a portfolio of accounts
• Excellent spoken and written English, with the confidence to engage senior and C-suite stakeholders
• A track record of growing existing accounts through upsell and cross-sell
• Experience solving complex client problems end to end across multiple internal departments
• A strong sense of ownership, accountability, and pace
• Comfort working with data and dashboards to understand client performance
• Payments, fintech or e-commerce experience is advantageous

Benefits

• Healthy breakfast, lunches, and snacks
• Monthly team connects
• On-site Barista
• Medical aid subsidy
• Group Risk Insurance
• Generous paid annual leave
• Birthday leave
• Learning and Development opportunities
• Mentorship programme
• Quarterly team building
• Employee Assistance Programme (EAP)
• Community initiatives
• Access to cutting-edge technology – Ozow Tech Stack