Manager – Customer Experience

Role Overview

Responsible for managing and developing client relationships, ensuring high levels of client satisfaction, and overseeing the daily operations of the customer experience team.

What You Will Do

Plans, organizes, administers, develops, and evaluates the activities of assigned staff, serves as a secondary escalation point of contact for clients, and conducts client meetings and reviews to assess satisfaction and address any issues or opportunities for improvement.

Why It Might Be a Fit

The ideal candidate will have a strong ability to build and maintain client relationships, excellent communication skills, and the ability to work in a team environment.

Requirements

• Bachelor’s degree in business administration, chemistry, biology, or a closely related field
• Eight (8) years of customer service experience, five (3) years of which were in a managerial role
• Comprehensive principles, practices, and techniques of managing client relationships
• Understanding of the development and implementation of customer service programs, policies, and procedures
• Principles and practices of developing teams, motivating employees, and managing in a team environment
• Applicable industry laws, codes, and regulations
• Computer applications and systems related to the work
• Correct business English, including spelling, grammar, and punctuation

Benefits

• Competitive salaries
• Medical, dental, and vision insurance
• 401K retirement savings plan
• Life, disability, and voluntary benefits
• Paid time off for holiday, sick, and vacation days
• HSA
• Wellness program
• Flexible spending accounts
• Tuition reimbursement
• Employee Assistance program
• Parental leave
• Optional legal coverage and ID theft