Sales Excellence Manager

Role Overview

The Sales Excellence Manager will drive the transformation of the PIL Sales Process and the Customer Relationship Management (CRM) ecosystem, managing Sales Performance, designing and ensuring adherence to Sales Standards. This role involves working cross-functionally with IT, Regional Offices, Agency Offices to deliver a seamless digital experience while optimizing internal processes.

What You Will Do

Embed and sustain adoption of sales best practices, ensure proper usage and effective adoption of CRM, gather and align enhancements for the CRM platform, define and track global sales performance metrics, and drive global initiatives involving the sales organization.

Why It Might Be a Fit

The successful candidate will work with key stakeholders, build and maintain effective relationships, and lead cross-functional teams to achieve project milestones. This role requires strong organizational and multitasking skills, excellent communication and interpersonal skills, and a minimum of 5 years of experience.

Requirements

• Bachelor’s degree in Business Administration, Project Management, or a related field
• Proven experience in project management
• Experience implementing digital sales & customer service tools and automation initiatives
• Experience in Sales Performance analysis and management
• Strong Sales Methodology knowledge
• Proven experience driving end-to-end sales processes
• Strong organizational and multitasking skills
• Excellent communication and interpersonal skills
• Familiarity with the container shipping industry with commercial sales background is a plus
• Minimum 5 years of experience