Customer Experience Representative

Role Overview

Pacific Office Automation is seeking a Customer Experience Representative to join our team. In this role, you will serve as a key point of contact for customers and internal teams, helping resolve requests and ensuring a positive customer experience.

What You Will Do

Respond to customer requests and questions by phone, email, and internal ticketing systems. Assist with invoices, statements, contracts, account updates, and other customer requests. Manage and resolve customer and internal support tickets.

Why It Might Be a Fit

The ideal candidate is organized, responsive, detail-oriented, and comfortable solving problems while managing multiple priorities.

Requirements

• High school diploma or equivalent required; Associate degree preferred.
• Minimum 1–2 years of customer service experience, office experience preferred but not required.
• Strong written and verbal communication skills.
• Excellent attention to detail and organizational skills.
• Strong problem-solving and critical-thinking abilities.
• Comfortable using Microsoft Office, including Outlook and Teams.
• Ability to learn new software and business systems.
• Ability to manage multiple priorities in a fast-paced environment.
• Professional phone etiquette and a customer-focused approach.
• Reliable, collaborative, and willing to take ownership of tasks.

Benefits

• Comprehensive benefits package including Medical, Dental, Vision, and Life Insurance.
• 401(k) with employer match.
• Paid vacation, sick leave, and PTO.
• FSA programs.