Customer Success Manager

Role Overview

As an Enterprise Customer Success Manager, you will report to the Customer Success leadership team and partner closely with sales, product, and expert services teams to serve as a trusted advisor to our enterprise customers, building executive-level relationships and guiding customers through their digital transformation journey while driving adoption of real-time operations.

What You Will Do

Build and foster executive-level trusted advisor relationships with customers’ IT, Engineering, and Support organizations to accelerate their digital journey, demonstrate hands-on PagerDuty product knowledge, produce and execute comprehensive adoption paths, deliver business value and innovation, and lead cross-functional post-sales teams.

Why It Might Be a Fit

The ideal candidate has extensive B2B SaaS experience with strong consulting skills and the ability to influence C-level stakeholders.

Requirements

• 5+ years of relevant industry expertise in a dynamic, customer-facing role within B2B SaaS organizations
• Strong consulting skills with proven results working as a trusted advisor to drive business value for customers
• Ability to drive effective and influential conversations at C-level with experience facilitating difficult discussions and handling objections
• Experience building business value ROI models and forecasting risk, renewal, and expansion within customer portfolios
• Advanced written and verbal English communication skills

Benefits

• Competitive salary
• Comprehensive benefits package
• Flexible work arrangements
• Company equity
• ESPP (Employee Stock Purchase Program)
• Retirement or pension plan
• Generous paid vacation time
• Paid holidays and sick leave
• Dutonian Wellness Days & HibernationDuty – companywide paid days off in addition to PTO
• Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
• Paid volunteer time off: 20 hours per year
• Company-wide hack weeks
• Mental wellness programs