Role Overview
As a member of the Unit 42 team, you will be responsible for the successful adoption of purchased U42 offerings and driving the increased up-sell of additional services/products. The role requires experience in SaaS sales or customer success, with a focus on cybersecurity domain expertise.
What You Will Do
Ensure customers are maximizing their return on investment, provide high touch/white glove customer outreach, drive adoption, ensure customer satisfaction, and proactively identify up-sell and renewal opportunities.
Why It Might Be a Fit
The role requires a trusted advisor relationship with customer stakeholders, executive sponsors, and partners to drive cybersecurity solution adoption and ensure they are leveraging the solution to achieve full business value.
Requirements
- Experience building out new programs and initiatives within an ever evolving organization
- Strong consulting and project management skills
- Proven track record of managing customer escalations
- Highly data-driven with a commitment to following process
- Ability to multi-task and work in a fast-paced environment
- Knowledge of the latest customer success techniques and technologies
- Previous experience with a Cybersecurity or enterprise software company
Benefits
- Dental insurance
- Vision insurance
- Health insurance
- 401(k) or other retirement plan
- Paid time off
- Flexible work arrangements
- Professional development opportunities
- Tableau a plus
- Flexibility for travel
To apply for this job please visit paloaltonetworks.wd5.myworkdayjobs.com.
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