Role Overview
As a Technical Account Manager for Unit 42 Managed Services, you will serve as a trusted advisor to our customers, ensuring they successfully adopt and implement our leading Managed Detection and Response services.
What You Will Do
Guide customers through onboarding, drive adoption, act as the primary point of contact for customer support, and proactively communicate with customers regarding service offerings and updates.
Why It Might Be a Fit
You will champion customer needs internally, influencing the product roadmap and service improvements to enhance the customer experience, and manage and report on key performance metrics.
Requirements
- 4+ years of experience in a customer-facing technical role
- Demonstrated experience managing technical escalations and balancing customer expectations
- A data-driven mindset with experience tracking and improving key metrics like CSAT, adoption, and renewal rates
- Excellent communication and interpersonal skills
Benefits
- Restricted stock units
- Bonus
- Employee benefits (description available)
To apply for this job please visit paloaltonetworks.wd5.myworkdayjobs.com.
Follow us on social media