Customer Experience Advocate

Role Overview

Ensure customers receive frictionless experience in doing business with Panduit by independently administering all aspects of the customer experience. Coordinate across all functional units to quickly resolve specific customer requests and needs, both stated and implied.

What You Will Do

Independently manage customer requests and exceptions throughout the order cycle through delivery. Coordinate across Panduit channels to provide seamless customer experience and report emerging trends to leadership.

Why It Might Be a Fit

Customer-focused, with the ability to listen, understand customer needs, and provide solutions that enhance customer satisfaction.

Requirements

• Bachelor’s degree in business or engineering (or local equivalent)
• 2–4 years of relevant experience
• Customer-focused, with the ability to listen, understand customer needs, and provide solutions that enhance customer satisfaction
• Strong communication and interpersonal skills to build relationships and effectively support customers and team members
• Ability to support teams and customers with day-to-day administrative and planning activities
• Proficient in Microsoft Office Suite

Benefits

• Competitive Pay & Comprehensive Benefits
• Flexible Work Environment
• Work-Life Balance & Well-Being
• Career Growth & Development
• Support for You and Your Family
• A Collaborative and Inclusive Culture