Pantheon is looking for a seasoned business systems practitioner to own our customer lifecycle technology stack end-to-end. You’ll set the systems strategy for everything that touches the customer journey from onboarding through renewal, drive programs independently, and get your hands dirty on implementation without waiting for someone to hand you a plan.
Requirements
- 7+ years managing enterprise SaaS platforms in a business systems, revenue operations, or systems architecture capacity
- Deep, hands-on Salesforce expertise (Service Cloud and/or Sales Cloud required)
- Deep, hands-on Zendesk expertise required — including core Support and ticketing configuration, the broader Zendesk ecosystem (Guide, Talk, Sell), and newer AI-powered capabilities including Zendesk Copilot, automated triage and intent detection, and intelligent routing.
- Hands-on experience with customer data platforms (CDPs) and customer health scoring tools
Benefits
- Industry competitive compensation
- Flexible time off, sick days, and 13 paid holidays
- Comprehensive medical insurance including Health, Dental and Vision
- Paid parental leave
- In-office workspace
- Monthly allowance for wellness, reading and access to LinkedIn Learning for continued development
- Events and activities both team-based and company wide that inspire, educate and cultivate
To apply for this job please visit pantheon.io.
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