Senior Customer Success Manager, PAR Punchh Loyalty

Role Overview

As a Senior Customer Success Manager for PAR Punchh Loyalty, you’ll own relationships with some of PAR’s largest and most strategic enterprise restaurant customers. You’ll think ahead, understand what matters most to your customers, and bring the right people across PAR together to move the partnership forward.

What You Will Do

You’ll build account plans around customer goals, priorities, and blockers, then mobilize the right teams across PAR to make progress. You’ll lead Quarterly and Executive Business Reviews with senior stakeholders across Operations, IT, and Finance.

Why It Might Be a Fit

You’ll have meaningful ownership of your portfolio while partnering closely with Sales, Support, Professional Services, Product, and Engineering. The environment is evolving, so we’re looking for someone who is comfortable taking ownership, solving problems, and navigating ambiguity.

Requirements

• 4+ years in Customer Success, Account Management, or a similar customer-facing role within SaaS or enterprise software.
• Experience in restaurant technology strongly preferred, with relevant retail or hospitality technology backgrounds also considered.
• A track record of owning complex, strategic enterprise relationships with multiple stakeholders.
• Experience building relationships with executive-level customers and leading meaningful business reviews.
• The ability to understand customer goals and translate them into strategic account plans that drive value, retention, and growth.
• Enough technical fluency to confidently discuss restaurant technology.
• Strong ownership, problem-solving, communication, and cross-functional collaboration skills.
• Comfort operating in an evolving environment where the path forward isn’t always perfectly defined.