Customer Experience Specialist

Role Overview

The Community Experience Specialist serves as the face of the community and plays a key role in creating a positive resident experience from the initial inquiry through move-out.

What You Will Do

This position combines leasing, sales, hospitality, resident relations, and administrative responsibilities to support occupancy, resident satisfaction, retention, and the overall success of the community.

Why It Might Be a Fit

The ideal candidate will have strong verbal, written, interpersonal, and customer service skills, with the ability to communicate professionally and effectively with prospective residents, current residents, families, vendors, community partners, and team members.

Requirements

• High school diploma or equivalent required
• One (1) to two (2) years of experience in leasing, property management, hospitality, customer service, retail, sales, or a related customer-facing environment preferred
• Multifamily housing or residential property management experience preferred
• Must have LIHTC experience and market rate sales experience
• Working knowledge of Fair Housing laws and regulations preferred, with the ability to complete required training or certification upon hire
• Experience with property management, leasing, or CRM systems such as Yardi, RealPage, Knock, or similar systems preferred
• Proficiency with Microsoft Office and general computer applications
• Strong verbal, written, interpersonal, and customer service skills
• Strong organizational skills with the ability to prioritize responsibilities and manage multiple tasks in a fast-paced environment

Benefits

• Dental insurance
• Vision insurance
• PTO
• Retirement plan
• Learning budget
• Parental leave
• Wellness
• Visa/relocation support
• Remote flexibility
• Stipends
• Bonus/commission
• Paid holidays