Product Operations

Role Overview

Manage day-to-day product operations, including partner onboarding, location setup and configuration, and monitoring of live locations and transactions. Create monthly operational plan and report to Product Operations Lead.

What You Will Do

Triage, escalate, and follow up on incidents with engineering and finance until resolved, and run root-cause analysis to prevent repeat issues. Monitor SLA, data quality, and accuracy of reconciliation and settlement, and follow up on any discrepancy.

Why It Might Be a Fit

Strong understanding of end-to-end product flow, strong critical thinking, intellectual curiosity, and problem-solving capabilities, and excellent analytical and report writing skills.

Requirements

• Minimum Bachelor degree from reputable university in any majors (Computer Science, Information Systems, or Business is a plus)
• Having 2 – 4 years of professional experience in product operations, product management, business operations, or related field
• Experience handling operational processes, PRD or requirement documentation, and project timelines
• Strong understanding of end-to-end product flow, ideally in payments, fintech, or B2B products
• Strong critical thinking, intellectual curiosity, and problem-solving capabilities
• Strong analytical and report writing skills, with ability to turn operational data into clear insights and recommendations
• Excellent in Microsoft Excel and spreadsheets; basic SQL or BI dashboard experience is a plus
• Good project management and time management skills
• Excellent communication and interpersonal skills, with ability to coordinate effectively with internal teams, cross-functional teams, and external partners
• Good decision-making skills, including under pressure during incidents or escalations
• Experience in B2B environment is a plus
• Proactive, organized, and a self starter
• Able to learn and adapt quickly to a changing environment
• Willing to work from office (Jakarta Pusat, Cideng, Gambir)

Tagged as: Excel, Project Management, SQL