Customer Success Manager

Role Overview

As a Customer Success Manager, you’ll own the moment a repairer goes from signed to weekly active, and you’ll build the process that makes that repeatable. You report to the Director of Customer Success and join a team that knows the industry and its customers well, but is light on process and systems.

What You Will Do

Activate newly signed repairers, build the activation and retention playbook, bring data and systems rigour, drive adoption and retention, and be the repairer’s main contact post-signature.

Why It Might Be a Fit

This is a hands-on, scrappy role for someone who wants real ownership. If you’re the person who spots the manual, repetitive thing and quietly systematises it, this role is built for you.

Requirements

• Early customer success or account management experience
• A process and systems builder
• Comfortable with data and tools
• Hands-on, organised and scrappy
• Strong communicator across audiences
• Ownership mindset and high potential

Benefits

• Relocation costs assistance
• Travel and accommodation covered for quarterly ‘Season Openers’
• Flexible work arrangement (with offices in Auckland and Christchurch)