Implementation & Customer Success Manager, USA

Role Overview

As Partly’s first Implementation & Customer Success Manager in the US, you’ll own implementation, onboarding, and retention for independent collision shops and multi-shop operators (MSOs) with up to 20 locations.

What You Will Do

You’ll own implementation and onboarding, run pilots, support sales, drive activation and retention, be the shop’s trusted contact, and show up in person to visit shops on site.

Why It Might Be a Fit

You’ll be working with a team that believes in repairable infrastructure, and you’ll have the opportunity to build the function, document the playbook, and shape the team that comes after you.

Requirements

• Account management, customer success or implementation background
• B2B customer outcomes (onboarding, adoption, retention)
• People trust you quickly
• At home in a shop
• Technical enough to fix things yourself
• Excellent communicator in both directions
• Product thinking
• Builder’s instinct
• High ownership

Benefits

• Healthy, Catered Lunches
• Healthy Body, Healthy Mind
• Family Comes First
• Workspaces That Inspire
• Getting Here Is On Us
• Office-First with Flexibility
• Time Off
• We Celebrate Together
• Giving
• Equity