Role Overview
This position plays a key role in the commercialization, operation, and growth of Sphere Navigator, an AI-powered global mobility support platform. The role serves as a central link among clients, project teams, and internal stakeholders, supporting seamless service delivery and an exceptional customer experience.
What You Will Do
Key responsibilities include client communication, onboarding support, day-to-day service operations, project coordination, and process standardization. The role also contributes to continuous service improvement by translating customer feedback into actionable enhancements and helping establish scalable operational processes.
Why It Might Be a Fit
The ideal candidate will have a customer-focused and service-oriented mindset, strong communication and analytical skills, and the ability to work effectively in a growing business environment.
Requirements
- Professional proficiency in reading, speaking, and writing in both Japanese and English
- Three or more years of professional experience in customer success, client services, business operations, project coordination, service delivery, or a related field
- Demonstrated ability to independently manage client relationships, coordinate multiple priorities, and drive projects or operational improvement initiatives
Benefits
- Medical
- Dental
- Vision
- 401k with Matching
- PTO
- Holidays
- Short-term/Long-term Disability
To apply for this job please visit ats.rippling.com.
Follow us on social media