Role Overview
PathAI’s mission is to improve patient outcomes with AI-powered pathology. The Customer Success Manager will support digital diagnostic’s customers, including commercially deployed AI product portfolio and Digital Pathology Image Management System, AISight.
What You Will Do
Key responsibilities include building and maintaining strong relationships with customers, providing hands-on solutions and support, collecting and logging customer feedback, identifying opportunities for contract renewals and new product introductions, and monitoring customer usage and engagement metrics.
Why It Might Be a Fit
The ideal candidate is well-versed in Customer Success and account management, has a sense of drive and an aptitude for learning quickly in a complex space, and is willing to travel up to 20% of the time.
Requirements
- Bachelor’s in the life sciences, data analytics, computer science (or closely related discipline)
- 1+ years of experience in a client-facing role, managing relationships within large, global, and complex organizations
- Previous internship and/or co-op experience
- Proven track record as a top performer in high-growth startups, excelling in fast-paced, ambiguous environments
- Strong analytical skills and operating rigor
- Strong executive presence and presentation skills, particularly for in-person meetings with executive, clinical, project and technical stakeholders
To apply for this job please visit pathai.com.
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