Role Overview
As a Customer Success Manager, you will own post-sale relationships with a book of law firm and corporate IP customers, driving adoption, measurable value, and customer trust.
What You Will Do
Own a portfolio of customer accounts, lead onboarding and training, build success plans, and act as the voice of the customer internally.
Why It Might Be a Fit
This role suits someone who already knows how legal teams buy, adopt, and resist new technology, and who likes the challenge of earning attorneys’ trust.
Requirements
- 3+ years in Customer Success, Account Management, or Implementation at a B2B SaaS company
- Legaltech experience is required
- A record of hitting retention, adoption, and expansion goals
- Comfort presenting to senior attorneys and executives
- Strong written communication
- Highly organized, with the ability to manage many accounts at once without losing track of details
Benefits
- Competitive salary
- Equity
- Health insurance
- 401(k) matching
- Paid time off
- Wellness programs
To apply for this job please visit jobs.ashbyhq.com.
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