Revenue Operations Manager

Revenue Operations Manager

Location: Woodbury, MN (Hybrid)

Employment Type: Full-Time

About Patron Points, Inc.

Patron Points, Inc. is an industry-leading full-stack loyalty, mobile app, and scan data solutions provider dedicated to the convenience and petroleum industries. Since 2004, we have delivered cutting-edge technology that helps retailers streamline operations, strengthen customer retention, increase profitability, and enhance the customer experience. Our company emphasizes a team/family culture and is seeking a highly motivated individual to contribute to its continuous growth.

About the Role

As a Revenue Operations Manager, you will often be the engine room for Sales, Marketing and Operations. You’ll own HubSpot. You’ll make selling easier and our data more dependable. You’ll build the handoffs that move a retailer from first call to live program. And you’ll give sellers the trusted data they need to win. You report to the VP of Marketing and work hand in hand with the VP of Revenue on sales priorities. This is an operations role, not a quota-carrying sales job.

Key Responsibilities

Make Selling Easier

• Build repeatable sales processes from qualifying call and demo through technical consultation, proposal review and follow-up
• Find the bottlenecks. Cut manual admin. Write practical playbooks so sellers spend more time with customers
• Lead internal and external projects that speed up selling, like connecting quotes, proposals and contracts to HubSpot. Evaluate options with stakeholders before picking a tool
• Give the VP of Revenue the account data to plan renewals and incremental sales with existing retailers and CPG companies

Own HubSpot

• Run HubSpot day to day: data hygiene, properties, pipelines, workflows, lists and permissions
• Structure pipelines across Patron Points, formi, CPG and existing customers so recurring and one-time revenue are tracked accurately
• Capture contract dates, products, services, packages and integrations on every account
• Build lead scoring, lifecycle stages and routing rules with Sales and Marketing
• Improve forecasting visibility and drive adoption through training and documentation
• Own integrations between HubSpot and our other tools, and document every process so nothing lives in one person’s head

Rebuild our Operations and Marketing pipelines

We already run a client onboarding pipeline and a marketing requests pipeline in HubSpot. They work but are not optimized and may be built on the wrong HubSpot tools. You’ll fix that.

• Audit all pipelines: stages, properties, owners, and where work gets stuck
• Rebuild client onboarding for Operations on the right HubSpot objects and tools (ticket or custom object pipelines, Projects, task templates), so every new retailer moves from signed deal to live program the same way
• Trigger onboarding automatically when Sales closes a deal, with the right handoff data carried over
• Rebuild the marketing requests pipeline with an intake form, clear stages, priorities and due dates so the design team’s queue is visible. Then hand day-to-day running to the Creative Services Manager
• Add workflows, SLAs and automated task assignment to cut manual follow-up
• Build reporting on cycle time, volume and bottlenecks for both pipelines

Connect Sales, Operations and IT

• Define handoffs, ownership, documentation, implementation readiness and systems requirements across teams
• With IT connect our internal program software to Hubspot to eliminate double work and ensure both systems have accurate data
• Run a regular pipeline and funnel review with Sales and Marketing leadership
• Close process gaps collaboratively, without taking over other teams’ work

Automate with Copilot/Claude and AI

• Use Microsoft Copilot and approved AI tools to automate repetitive work: meeting summaries, CRM updates, report prep and first drafts
• Build reusable Copilot skills and workflows with documented inputs, approved sources and review steps. Test them, maintain them, and teach the team to use them
• Work with IT on data access. Protect customer and company data. Keep sensitive data out of unapproved tools
• Build within the company AI policy set by leadership and IT

Arm sellers with data

• Build sales data packages: account briefs, opportunity insights, performance summaries and evidence-backed talking points from authorized CRM and business data
• Validate every figure for accuracy, completeness and freshness. Separate evidence from assumptions. Require human review before anything is shared
• Build dashboards for funnel health, campaign ROI, retention and client engagement
• Keep the sales library current in Teams and shared channels so sellers always use approved versions. The Senior PMM, Patron Points owns the sell story and master decks. You keep them organized and build data-backed versions for specific opportunities
• Fact-check every stat we publish, and pull data for the Senior PMM, Patron Points when Marketing needs numbers for content

Qualifications

Required

• 4+ years in revenue ops, sales ops, marketing ops or CRM administration
• Hands-on HubSpot admin experience: pipelines, workflows and reporting (Salesforce is a plus)
• Practical experience with Microsoft Copilot or similar AI tools, including building reusable workflows and validating output
• Strong data skills: advanced Excel or Google Sheets, plus SQL or a BI tool like Power BI, Tableau or Looker
• Ability to turn sales needs into workable processes and systems requirements
• Clear business writing, and a knack for turning raw data into a story sellers can use
• Comfort working across Sales, Marketing, Operations and IT without getting stuck in the middle
• Obsessive about clean data, privacy and documented processes

Preferred

• Experience in convenience retail, CPG, grocery or loyalty
• Familiarity with scan data, retail media or shopper analytics
• Experience connecting quoting, proposal or contract tools to a CRM
• HubSpot certifications
• PandaDocs or other quoting tool experience
• Comfort joining customer conversations, demos or proposal reviews

Salary Range

• Base Salary range – $110,000 to $140,000

Benefits:

• 401(k) with employer match
• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life & AD&D Insurance
• Paid Time Off (PTO)

Read by ReLoop.me

A hands-on systems owner who rebuilds HubSpot pipelines and onboarding while equipping sellers with validated data, without carrying a quota.

Shape of the role: strongly build / define; leans strategy.

Core capabilities: HubSpot administration and workflow design, sales process design and documentation and data analysis and dashboard building.

Indicative, AI-generated read, no salary range. Full read and sourcing · ReLoop.me

Tagged as: CRM Administration, Excel, Forecasting, HubSpot, Lead Scoring, Looker, Pipeline Management, Power BI, Salesforce, SQL, Tableau