Agency Account & Customer Success Manager

Role Overview

As an Agency Account & Customer Success Manager, you are responsible for the overall success, satisfaction, and retention of a portfolio of Agency clients. This is a hands-on, client-facing role that combines strategic account management, marketing execution oversight, project coordination, and proactive customer success.

What You Will Do

You will serve as the primary point of contact for your clients, ensuring they receive their contracted marketing deliverables, actively utilize PhysioFunnels, implement recommendations, and achieve measurable business results.

Why It Might Be a Fit

You will work closely with our paid advertising, website, content, AI, and fulfillment teams to ensure projects are delivered accurately, on time, and at a high standard. You will also be responsible for ensuring clients are engaged, implementing the strategies we provide, seeing value in our services, and continuing to grow their businesses.

Requirements

• 5+ years of experience in digital marketing, agency account management, customer success, project management, or a related client-facing role
• Strong organizational skills and ability to manage multiple priorities
• Proven ability to communicate confidently and professionally with clients
• Understanding of digital marketing, lead generation, and client growth strategies
• Ability to balance strategic thinking with hands-on execution
• Strong attention to detail and high standards for accuracy

Benefits

• Salary: $50-60K
• In-office role with hours: Monday – Friday 9:00 a.m. – 5:30 p.m.