Regional Operational Customer Success Lead (Sedenak, Johor)

Role Overview

The Regional Operational Customer Success Lead is the primary interface between our data centre operations and our customers. This role is responsible for ensuring exceptional service delivery, managing customer relationships, and addressing service-related concerns proactively.

What You Will Do

Key responsibilities include customer relationship management, service excellence and operations, stakeholder engagement and communication, and risk and compliance management.

Why It Might Be a Fit

The ideal candidate will have strong communication skills, a technical understanding of data centre services, and experience in customer engagement.

Requirements

• Bachelor’s degree or equivalent in information technology or sales or a related field
• Prior experience in colocation or cloud service environments
• Additional relevant vendor certifications are advantageous
• Over 5 years of experience in a customer-facing role within a data centre, colocation, or IT service provider
• In-depth knowledge of data centre infrastructure, power and cooling systems, and IT service management frameworks (e.g., ITIL, ISO 27001, or Uptime Institute standards)
• Exceptional customer service, communication, and relationship management abilities
• Proficient in managing customer escalations professionally and thriving under pressure
• Experience in managing SLAs, conducting service reviews, and producing operational reports
• Experienced in managing multiple projects and priorities effectively across cross-functional teams in a deadline-driven environment
• Demonstrated success in identifying growth opportunities, drive adoption, and deliver measurable outcomes for assigned accounts
• Possess excellent interpersonal, written, and verbal communication skills; able to effectively present to both technical and executive-level audiences
• Demonstrated ability to work in a fast-paced environment where continuous innovation is desired, and ambiguity is the norm