Customer Experience Representative

Role Overview

Provide customers with courteous customer experience through email/CRM or over the phone; strives to retain present customers and develop new business by extending professional and efficient service and suggesting additional services and products to serve customers’ needs.

What You Will Do

Provides account information to customers, assists with account reconciliation, and responds to customer complaints and inquiries. Builds effective relationships with customers and potential customers by listening to their needs and educating them about the PayCargo system, products, and services.

Why It Might Be a Fit

One to two years related experience or equivalent, excellent customer experience/service skills, and proficiency in Salesforce, RingCentral, PayCargo system, and other tools.

Requirements

• One to two years related experience or equivalent
• Excellent customer experience/service skills
• Excellent verbal and written communication skills
• Proficient on Salesforce, RingCentral, PayCargo system, Bluesnap, Slack, Mandrill, Microsoft Office, Office365, State business entities search engines

Benefits

• Highly competitive salary
• Bonus plan
• Vacation policy
• Sick policy
• Personal time off policy
• Generous 401K match