CRM Analyst | Zoho

Role Overview

The Zoho CRM Analyst is responsible for administering, optimizing, and continuously improving the company’s Zoho CRM ecosystem to support Sales, Marketing, and Customer Success teams.

What You Will Do

Administer and maintain the CRM platform, design and maintain automations, safeguard data quality, build and maintain dashboards and reports, and partner with business stakeholders.

Why It Might Be a Fit

The ideal candidate will have hands-on experience administering and configuring Zoho CRM, strong analytical and problem-solving skills, and excellent communication skills.

Requirements

• Hands-on experience administering and configuring Zoho CRM
• Familiarity with the broader Zoho One suite (Analytics, Campaigns, Desk, Flow, Creator)
• Solid spreadsheet skills (Excel / Google Sheets)
• Basic understanding of APIs and integrations
• Understanding of end-to-end sales and marketing processes (lead-to-cash)
• CRM data models, pipeline management, and reporting
• Experience supporting B2B / commercial teams

Benefits

• 100% Company-funded Health and dental and vision discount plan for employees and immediate family members
• Life insurance
• Phone finance, Headphone, home office equipment and wellness perks
• 30 days of Christmas bonus
• 20 days paid Vacation
• 50% Vacation premium
• $2,000 MXN monthly grocery coupons
• $2,000 USD annual Co-working Travel perk
• $2,000 USD annual Professional Development perk
• Catered lunches