Regional Customer Success Operations Manager

Role Overview

As a Regional Customer Success Operations Manager, you will enable Customer Success teams to drive customer retention and growth by delivering scalable processes, operational excellence, and successful execution of strategic initiatives. You will partner with Regional CS Leadership while leading global programs, bridging global strategy with regional execution to improve customer outcomes and business performance.

What You Will Do

Partner with Regional CS leaders to improve operational performance and execution. Lead cross-functional global CS initiatives from planning through rollout. Drive adoption of new processes, systems, and operating models. Analyze business performance and identify opportunities to improve efficiency, scalability, and customer outcomes.

Why It Might Be a Fit

5+ years of experience in Customer Success Operations, Revenue Operations, Business Operations, Consulting, or a similar role. Proven experience leading cross-functional projects in a global organization. Strong project management, analytical, and stakeholder management skills.

Requirements

• 5+ years of experience in Customer Success Operations, Revenue Operations, Business Operations, Consulting, or a similar role
• Proven experience leading cross-functional projects in a global organization
• Strong project management, analytical, and stakeholder management skills