Senior Customer Success Manager

Role Overview

We’re looking for a talented Customer Success Manager/ Senior Customer Success Manager to spearhead our B2B client relationships, ensuring every interaction is a seamless, value-driven experience.

What You Will Do

Own a portfolio of strategic customers and drive retention, renewals, and expansion opportunities. Lead commercial conversations, including upsell, cross-sell, and renewal discussions.

Why It Might Be a Fit

If you’re a strategic thinker who thrives on customer delight and high impact solutions, this is your opportunity to shape the future of customer success.

Requirements

• Bachelor’s degree, preferably in Business, Marketing, Communications, or a related field.
• 5+ years of experience in Customer Success, Account Management, or B2B Sales roles.
• Experience using Salesforce or similar CRM platforms.
• Excellent negotiation, relationship-building, and stakeholder management skills.
• Confident presenter with experience leading executive meetings and engaging senior decision-makers.
• Strong organizational and planning abilities, with the capacity to manage multiple priorities and perform under pressure.
• Customer-focused and proactive, with a strong sense of ownership and accountability.
• Analytical thinker with the ability to translate customer insights into strategic actions.
• Experience in Enterprise Sales or Enterprise Account Management.
• Background in Fintech, Payments, or SaaS environments.
• Familiarity with customer lifecycle management and strategic account planning.
• Knowledge in BPO or outsourcing industry in the Philippines and/or Pakistan is a plus
• Knowledge of additional APAC languages is a plus

Benefits

• Dental insurance
• Vision insurance
• Health insurance
• Retirement plan
• Paid time off
• Flexible work arrangements