Role Overview
As Senior Customer Success Manager – Zhejiang, you will lead customer growth and engagement in Zhejiang, building trusted relationships with key customers, identifying new business opportunities, and collaborating across teams to increase product adoption, customer health, and revenue.
What You Will Do
Own and deepen relationships with key customers, identify emerging business opportunities, drive customer volume growth, execute go-to-market plans, lead and develop the Customer Success team, and represent Payoneer at industry events.
Why It Might Be a Fit
10+ years of experience in financial services, fintech, internet, or technology companies serving international trade customers, with 3+ years of people management experience, a deep understanding of the cross-border payments industry, and strong analytical and business reasoning skills.
Requirements
- 10+ years of experience in financial services, fintech, internet, or technology companies serving international trade customers
- 3+ years of people management experience
- Bachelor’s degree required; MBA or another advanced degree is preferred
- Deep understanding of the cross-border payments industry, its ecosystem, customer pain points, and growth opportunities
- Proven experience in customer success, strategic account management, or business development, with accountability for commercial outcomes
- Strong strategic thinking and the ability to influence and align cross-functional stakeholders
- Data-driven approach, strong analytical and business reasoning skills, and close attention to detail
- Excellent written and verbal communication skills in both Mandarin and English
- Self-motivated and comfortable working in a fast-paced, high-energy, and multi-tasking environment
To apply for this job please visit payoneer.com.
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