Role Overview
This leader owns operational excellence across Enterprise Systems & Employee Technology, ensuring alignment with organizational goals and driving innovation within the DCCE (Data Center & Cloud Evolution) space.
What You Will Do
Provide strategic oversight and management of program operations, oversee the traceability of data center assets, partner with business unit teams, and monitor and report on cloud-driven workload transformations.
Why It Might Be a Fit
The role requires experience leading others, driving AIOps and agent-based workflows, and governing or monitoring AI agents or automation in production.
Requirements
- 8+ years relevant experience and a Bachelor’s degree OR Any equivalent combination of education and experience
- Experience leading others
- Enterprise ITSM at scale across incident, problem, change and CMDB; ServiceNow strongly preferred
- Delivered measurable automation or AIOps outcomes, such as ticket deflection, MTTR reduction or cost reduction
- Experience governing or monitoring AI agents or automation in production: inventory, performance, cost and controls
- Hands-on with observability and incident tooling (Splunk, Datadog, Dynatrace or similar)
- Working knowledge of audit and control frameworks (SOC 1/2, ISO 27001, SOX IT general controls) and producing audit evidence
Benefits
- Comprehensive, choice-based programs to support all aspects of personal wellbeing—physical, emotional, and financial
- Generous paid time off
- Healthcare coverage for you and your family
- Resources to create financial security and support your mental health
To apply for this job please visit wd1.myworkdaysite.com.
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