Role Overview
The Head of Customer Success is a high impact leadership role that reports to the VP of Customer Success. This role leads a growing organization of Directors/Managers and individual Customer Success Managers, responsible for ongoing adoption, value realization, stakeholder alignment and renewals of our customers.
What You Will Do
Own the overall strategy, execution, and results of our Customer Success organization. As a key member of the Customer organization leadership team, this individual will play a pivotal role in the shaping the customer experience at Payscale.
Why It Might Be a Fit
The success of this role and team directly impacts Payscale’s performance across critical measures such as gross and new retention, renewal rates, utilization, and customer satisfaction.
Requirements
- 15+ years in Customer Success management leading both Enterprise and Scaled CS functions
- 10+ years as people leader running Customer Success or account management teams previously
- Knowledge and experience of SaaS business model, industry metrics, and customer lifecycle management best practices
- Proficiency in Gainsight
- Experience with business planning during transformations, territory assignments and reporting
- Strong analytical skills and ability to tell stories with numbers
- Ability to work with senior stakeholders and to present to senior executive audiences
Benefits
- Flexible paid time off
- 14 Paid Company Holidays
- A comprehensive benefits plan including medical, dental, life, vision, disability, and life insurance covered up to 100% by Payscale
- Unlimited infertility coverage benefits through our medical plans
- Additional supplemental health benefits offered to you and your family
- 401(k) retirement program with a fully vested immediate company match
- 16 weeks of paid parental leave for birthing and non-birthing parents
- Health Savings Account (HSA) options and company contributions each pay period
- Flexible Spending Account (FSA) options for pre-tax employee allocations
- Annual remote work stipend to be used on wellness or home office equipment
To apply for this job please visit jobs.ashbyhq.com.
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