Customer Success Manager

Role Overview

Paystand is looking for an experienced Customer Success Manager to help customers get measurable value from our financial technology platform across Paystand and Yaydoo. This role is responsible for managing customer relationships after implementation, driving adoption, coordinating internal follow-through, and helping customers improve the way they manage payments, collections, accounts receivable, and financial operations.

What You Will Do

Own and manage a portfolio of customer accounts across Paystand, building trusted relationships with key users, decision-makers, and internal stakeholders. Coordinate customer requests across Product, Delivery, Finance, Operations, and other internal teams to ensure issues are prioritized, tracked, and resolved.

Why It Might Be a Fit

We’re looking for people who want to build what comes after fintech, not just work in it. Paystand is where you help lead a financial revolution instead of just reading about one.

Requirements

• 3 to 5 years of experience in Customer Success, Account Management, Strategic Account Management, or a similar customer-facing role in SaaS, fintech, or B2B technology
• Proven ability to manage mid-market or enterprise customer relationships, including renewals, stakeholder communication, issue resolution, and account planning
• Strong understanding of customer adoption, retention, health scoring, risk mitigation, and value realization in a SaaS environment
• Experience working cross-functionally with Product, Delivery, Finance, Operations, Support, and Sales teams to resolve customer needs
• Strong communication skills in Spanish and English, with the ability to lead customer meetings, manage follow-ups, and communicate clearly with executives and operators
• Analytical mindset with the ability to interpret usage data, identify patterns, prioritize action, and connect product adoption to business outcomes
• Familiarity with CRM and customer management tools such as HubSpot, Salesforce, or similar platforms
• AI-native operating mindset, including comfort using AI, automation, or digital tools to improve workflows, reduce manual work, and scale personal output

Benefits

• PTO and sick leave
• Free snacks and paid lunches in the office
• Major Medical Health Insurance
• Food vouchers
• Savings funds
• 30 day Christmas bonus (Aguinaldo)
• 50% vacation premium
• Stock options

Tagged as: HubSpot, Salesforce