Customer Experience Consultant

Role Overview

As a Customer Experience Consultant, you will be the first point of contact for clients using our salary packaging and novated leasing services. You will play a key role in delivering outstanding customer service, guiding customers with confidence through our range of benefits and solutions.

What You Will Do

Managing client interactions via phone, live chat, and email, conducting face-to-face meetings with members, establishing new salary packaging accounts, administering ongoing amendments to salary packaging arrangements, and participating in quality assurance projects.

Why It Might Be a Fit

We’re looking for a motivated and customer-focused team player who thrives in a dynamic environment and takes pride in delivering exceptional service.

Requirements

• Experience in the salary packaging industry is highly regarded, though not essential
• Background in a contact centre environment is an advantage
• Genuine passion for providing outstanding customer experiences and building positive relationships
• Excellent written and verbal communication skills, with the ability to engage customers clearly and confidently
• Strong organisational and time management abilities — you know how to prioritise and stay on top of competing tasks
• Proven success working in fast-paced service settings where teamwork and adaptability are key

Benefits

• Competitive salary + superannuation
• Loyalty Leave – we recognise and reward your commitment with additional paid leave the longer you stay with us
• Career development opportunities in a fast-expanding organisation
• Competitive employee benefits, including salary packaging (we practice what we preach)
• Ongoing training and development to build both your operational and customer skills
• Employee Assistance Program (Sonder): 24/7 confidential support for your mental health, wellbeing, and safety, with access not just for you, but also your immediate family
• Flexible rotating rosters – day, afternoon & weekend shifts available