Role Overview
The Customer Success Manager plays a key role in creating an exceptional customer experience, guiding both new and returning clients through every step of their journey.
What You Will Do
Responsibilities include creating strong customer partnerships, delivering customer support, managing and monitoring the TEACH community, tracking and analyzing data, and contributing to the creation and maintenance of FAQ and Help documents.
Why It Might Be a Fit
The successful candidate will bring a passion for providing top-notch customer service, strong analytical and data-driven problem-solving skills, and the ability to work effectively with diverse groups of people and communities.
Requirements
- Two or more years in a customer-facing role such as customer success, account management, or EdTech implementation in an education-focused tech/SaaS company
- Prior experience as a K-12 classroom teacher, instructional coach, and/or instructional leader is preferred
- Demonstrated passion for providing top-notch customer service and a knack for creative and resourceful problem-solving
Benefits
- Full health benefits (including medical, dental, and vision)
- 403b
- Life and disability insurance
To apply for this job please visit paycomonline.net.
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