Community & Customer Experience Lead

Role Overview

We’re looking for a Community & Customer Experience Lead who will own two closely connected areas of a mission-driven food company: Community & Influencers and Customer Experience.

What You Will Do

Identify and recruit creators, influencers, affiliates, ambassadors, and potential brand advocates, build genuine relationships, manage outreach, and develop systems for consistently finding and engaging new creators.

Why It Might Be a Fit

Success means building an engaged community, strengthening creator and customer relationships, and delivering an excellent customer experience.

Requirements

• Strong written and verbal communication skills
• Experience with community building, influencer/creator relationships, customer experience, or related work
• Genuine enjoyment of communicating and building relationships with people
• Strong understanding of social media and creator ecosystems
• Ability to communicate professionally while still sounding human
• Strong organizational, follow-up, and problem-solving skills
• Comfortable using AI, automation, CRM, and modern productivity tools
• Ability to create systems, improve processes, and learn new technology quickly
• Able to work independently without constant direction
• Potential and desire to eventually manage a small team
• Experience with food, wellness, CPG, ecommerce, nutrition, or mission-driven consumer brands is a plus

Benefits

• Dental insurance
• Vision insurance
• Work-from-home PLUS model
• Performance-driven culture
• Glassdoor rating of 4.5
• Opportunities for growth