Customer Success Manager

Role Overview

The Customer Success Manager will own service requests from first contact through close-out, keep customers informed every step of the way, and make sure every job is delivered right. They will work closely with fellow CSMs, field technicians, Technical Support, Service Parts, Engineering, and service leadership.

What You Will Do

The Customer Success Manager will own service requests from intake through close-out, respond to customer phone and email inquiries, coordinate with fellow CSMs, and keep ownership of requests routed to Technical Support, Service Parts, or Engineering.

Why It Might Be a Fit

The ideal candidate will have strong leadership and organizational skills, excellent verbal and written communication, and the ability to analyze customer feedback and put strategies in place to improve the service experience.

Requirements

• Strong leadership and organizational skills
• Excellent verbal and written communication
• Ability to analyze customer feedback
• Ability to work collaboratively across teams and departments
• Proficiency in Microsoft Office and ERP/CRM systems
• Proven ability to manage customer relationships and improve service processes