Customer Success Manager

Role Overview

The Customer Success Manager is responsible for managing and strengthening merchant relationships to drive retention, profitability, and an exceptional customer experience.

What You Will Do

This role regularly performs account auditing, transaction processing consultation, risk monitoring and mitigation, merchant education, cross-functional coordination, and issue resolution.

Why It Might Be a Fit

Employees in this role are expected to perform their duties in accordance with The Way We Work, helping to create a company where innovation and care drive meaningful connections.

Requirements

• World Class problem-solving skills to help resolve customer complaints or needs
• Excellent verbal and written communication skills to communicate product ideas to clients
• Up-to-date understanding of the industry’s consumer behavior
• Strong customer service and interpersonal skills for dealing with different types of customers and clients
• Exceptional analytical skills for analyzing client data
• Time management and multitasking skills in order to handle multiple tasks and clients at once
• Strong organizational skills and attention to detail
• Experience delivering client-focused solutions to customer needs

Benefits

• Hybrid schedule
• Bilingual pay differential for eligible languages
• Eligible for a telecommuting policy